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RIU HOTELS & RESORTS RANKS HIGH IN CUSTOMER SATISFACTION Annual Market Metrix Hospitality Index Report Shows Travelers Happy wit
Based on 35,000 customer interviews, the 2008 Annual Market Metrix Hospitality Index (MMHI) showed that RIU Hotels & Resorts ranked high with customer satisfaction, making the all-inclusive resort group the overall winner of the 2008 Annual MMHI for Upper Upscale Hotels. "It is quite an honor to be recognized by so many travelers for our customer service," stated Luis Riu, CEO of RIU Hotels & Resorts. "It truly is the people you meet and interact with that make a vacation wonderful. And we are so proud that our employees provide our guests with the vacation experience beyond their expectations." The MMHI revealed that in 2008 customer satisfaction was up for hotels (+0.9) and airlines (+1.5) and that RIU Hotels & Resorts ranked highest in customer satisfaction among Upper Upscale Hotels. The Market Metrix Hospitality Index™ (MMHI) is the largest and most in-depth measure of hospitality company performance available. For more information, visit TAMPA BAY & COMPANY UNVEILS 2008 VISITOR