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Industry Briefs
HARRIET CARTER, DETROIT METRO CVB BUREAU SERVICES DIRECTOR PROMOTED TO VICE PRESIDENT, CUSTOMER/PARTNER SERVICES


Detroit Metro Convention & Visitors Bureau (DMCVB) President & CEO Larry Alexander has announced major changes to the Bureau's leadership organizational structure, including the promotion of Harriet Carter to Vice President, Customer/Partner Services. The DMCVB's three other directors were also promoted to vice presidents.

"The goal of this restructuring is to create a leaner, more efficient organization that exceeds the expectations of our customers and industry partners," said Alexander. "By perpetuating critical forward thinking we can continue to drive metro Detroit into the future as a vibrant destination and increase tourism and meetings."

As VP, Customer/Partner Services, Carter is responsible for working with partners to develop programs and strategic initiatives that enhance convention experiences in metro Detroit. Her position is critical to maintaining and improving relationships with customers and enhancing the visibility of the DMCVB within the hospitality community.

She will continue to oversee the operations of the convention, visitors and partner services, as well as significant DMCVB events such as the ROSE Awards (Recognition of Service of Excellence) and the Annual Meeting.

Carter began her career with the DMCVB in 1989 as an account executive in the Bureau's sales department. Carter was an integral part of the DMCVB's effort to bring national conventions to the metro Detroit region. She was also recognized several times as a top sales producer at the Bureau.

In 1999 Carter was promoted to the Director of Bureau Services, where she dealt closely with the membership and convention department, and all groups confirmed to host their meeting in metro Detroit.

She has received several awards including the City of Detroit Mayor's certificate of appreciation, the Detroit City Council's Spirit of Detroit Award and the State of Michigan Seal Award. In 2011, she received the Woman of Excellence Award for making a difference in the Detroit community.

Carter holds a Bachelor of Arts in International Relations with a minor in Business Administration from Michigan State University. She has earned two professional certification designations: Certified Meeting Planner (CMP) and Certified Hospitality Sales Professional (CHSP). She is a member of the Event Services Association (ESPA), Event Industry Council, a board member of Women in Leadership Detroit and a member of Alpha Kappa Alpha Sorority.

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